Sumsub Academy

All course registrations go through our website, sumsub.com. Your Sumsub Academy account is created when you register for your first course.

How to Create Your Account:

1. Go to the courses page on our website and select a course.

2. On the course page, enter your full name and your work or university email address.

3. Click Sign up and check your inbox for further instructions.

Professional Email Requirement:

For security reasons, our system does not allow email addresses from public domains (such as @gmail.com, @yahoo.com, or @outlook.com). All learners must use a work or university email address. Accounts associated with public domains may be subject to automatic removal by our security filters, which also removes their course progress.

If You are Currently Using a Personal Email:

You will not be able to enroll in courses until you switch to a work or university email address. Please update your profile as soon as possible to ensure your progress and certificates remain securely linked to your professional identity.

How to Update Your Email Address:

1. Log in to your Sumsub Academy Dashboard.

2. Click on your Profile Icon in the top-right corner.

3. Select My Account from the dropdown menu.

4. Under your profile settings, enter your new work or university email address and click Save Changes.

Navigating Sumsub Academy is simple! Use these key areas to manage your learning journey:

My Dashboard: Your personal home base. This page lists all courses you are currently enrolled in, allowing you to resume your progress instantly.

My Account: Access this page to update your profile, change your password, track enrollment history, or view your billing details.

Our Courses: Browse our full catalog of available learning paths. Simply click on any course that interests you to view the curriculum and enroll.

Inside the Course Player:

1. To advance, click the Complete & Continue button at the bottom right of each lesson.

2. Use the Sidebar on the left to track your progress through modules and jump between completed chapters.

3. To revisit a topic, you can click the Mark Incomplete button at any time.

Mandatory for Certification:

To receive your official certificate, you must complete the Learning Survey located at the very end of your course. Your certificate will only be triggered and sent to your email once this survey is submitted and your progress reaches 100%.

Pro-tip: If you have finished all lessons but haven't received your certificate, please double-check the sidebar to ensure the Learning Survey is marked as completed. Your certificate will only be issued once the survey is fully submitted and your progress reaches 100%.

All course enrollments go through our website, sumsub.com, for both new and existing users.

How to Enroll in a Course:

1. Go to Our Courses and select the course you would like to take.

2. Click Enroll Now. You will be redirected to the course registration page on sumsub.com.

3. Enter your full name and your work or university email address, then click Sign up.

Please Note:

This applies even if you are already logged in to Sumsub Academy. Clicking Enroll Now does not open the course directly, so please complete the sign-up form on sumsub.com to enroll. If your account uses a personal email address, you will not be able to enroll until you register with a work or university email address.

Most courses are available for completion free of charge for 3 months from your date of enrollment. After 90 days, your enrollment expires and any partial progress is reset. Courses you have completed, along with their issued certificates, remain permanently saved.

Account Registered with a Personal Email:

For security reasons, accounts associated with public email domains (such as @gmail.com, @yahoo.com, or @outlook.com) may be subject to automatic removal, which also removes their course progress. If you click Enroll Now or try to return to a course and are redirected to sumsub.com, this means you need to register with a work or university email address to continue.

How to Regain Access to a Course:

1. Go to Our Courses and select the course you would like to take.

2. Click Enroll Now. You will be redirected to the course registration page on sumsub.com.

3. Enter your full name and your work or university email address, then click Sign up.

Please Note:

Progress from a previous enrollment or a removed account cannot be restored, so the course will start from the beginning.

If your personal email account is still active, update your email address in My Account to keep your progress. Progress from an expired enrollment or a removed account cannot be restored.

Most courses are available for completion free of charge for 3 months from your date of enrollment. After 90 days, your enrollment expires and any partial progress is reset. Courses you have completed, along with their issued certificates, remain permanently saved.

Account Registered with a Personal Email:

For security reasons, accounts associated with public email domains (such as @gmail.com, @yahoo.com, or @outlook.com) may be subject to automatic removal, which also removes their course progress. If you click Enroll Now or try to return to a course and are redirected to sumsub.com, this means you need to register with a work or university email address to continue.

How to Regain Access to a Course:

1. Go to Our Courses and select the course you would like to take.

2. Click Enroll Now. You will be redirected to the course registration page on sumsub.com.

3. Enter your full name and your work or university email address, then click Sign up.

Please Note:

If your personal email account is still active, update your email address in My Account to keep your progress. Progress from an expired enrollment or a removed account cannot be restored.

Not if you update the email on your existing account. Accounts registered with public email domains (such as @gmail.com, @yahoo.com, or @outlook.com) can no longer be used to enroll in courses, so you have two options.

Option 1: Update Your Email Address (Recommended)

Change the email on your existing account to your work or university email address. Your course progress will stay linked to your account. Certificates issued before the change remain available only in the inbox of your previous email address, so we recommend saving them before you switch.

1. Log in to your Sumsub Academy Dashboard.

2. Click on your Profile Icon in the top-right corner.

3. Select My Account from the dropdown menu.

4. Under your profile settings, enter your new work or university email address and click Save Changes.

Option 2: Create a New Account

You can also register a new account with your work or university email address by clicking Enroll Now on any course page and completing the sign-up form on sumsub.com.

Please Note:

Accounts cannot be linked or merged. If you create a new account, your progress from your personal email account will not be transferred, and any course you were taking will start from the beginning. Certificates issued to your personal email will remain in that inbox.

To earn your certificate, please ensure you have completed all modules, passed all required tests, and submitted the Learning Survey at the end of the course.

Delivery Details: Once finished, you will receive an email from [email protected] with your credentials within 24 hours.

You can download your official certificate directly by following the link provided in that email.

Pro-Tip: If you don't see the email after 24 hours, please check your spam folder or search your inbox for "Sumsub Academy."

All official certificates are sent directly to your registered email address from [email protected]. Please allow up to 24 hours after finishing your course for the email to arrive.

Locating the Email:

If you do not see it in your inbox, please search for the specific Course Name or check your spam/junk folder, as automated certificates can sometimes be filtered there.

Completion Check:

If you still have not received your certificate after 24 hours, return to the course player and ensure the Learning Survey has been fully submitted. Your certificate will only trigger once the system confirms that every requirement has been met and your progress reaches 100%.

Pro-tip: Your certificate email includes a direct link to add your new credential to your LinkedIn profile with just one click!

If you are having trouble viewing or opening your certificate link, it is usually due to a browser or connection conflict. Please try the following standard troubleshooting steps:

1. Check Your Connection: Ensure you have a stable internet connection. If you are using a VPN or a restricted office network, try switching to a standard connection.

2. Clear Your Browser Cache: Old data can sometimes interfere with new links. Clearing your cache and cookies often resolves loading issues instantly.

3. Try an Incognito/Private Window: This bypasses any browser extensions (like AdBlockers) that might be stopping the certificate from popping up.

4. Switch Browsers: For the best experience, we recommend using the latest version of Google Chrome or Mozilla Firefox.

For more detailed technical tips, you can also review our Browser Troubleshooting Article.

Because our certificates are automatically generated based on your account details, any typos in your registration profile will appear on your final document. Here is how to resolve this:

1. Update Your Profile for Future Courses:

To ensure all future certificates are accurate, please log in to Sumsub Academy Dashboard and navigate to My Account. There, you can update your first and last name to the correct spelling.

2. Request a Correction for an Existing Certificate:

If you have already received a certificate with an incorrect name, our support team can manually update it for you. Please send an email to [email protected] with the following details:

• The correct spelling of your full name.
• The name of the course you completed.

Once updated, we will provide you with a new direct link to your corrected certificate!

Pro-tip: Always double-check your profile information before starting your final module to ensure your credentials look perfect the first time.

Sharing your official certificate is a great way to showcase your expertise. Please follow these simple steps:

1. Open Your Certificate Link: Locate the official certificate link sent to your email from [email protected] upon course completion.

2. Locate Sharing Options: On the certificate page, you will see various social media sharing options in the bottom-right corner.

3. Share to LinkedIn: Click the "Post on LinkedIn" button in the highlighted area to add the credential to your profile or share it as a post.

4. Follow LinkedIn Prompts: Follow the on-screen instructions to either add the achievement to your Licenses & Certifications section or post it directly to your feed.

Selected Sumsub Academy courses are accredited by The CPD Standards Office. CPD-accredited status and awarded CPD hours are shown on relevant course cards and pages.

CPD hours show the amount of structured learning awarded for a CPD-accredited course.

For CPD-accredited courses, your certificate can be used as evidence of structured CPD learning. Requirements may vary by employer, professional body, or regulator.

The Sumsub Partner Hub is available at: https://www.sumsub.academy/pages/partnership

The Hub is a centralized space designed specifically for Sumsub partners, where you can access training materials, sales and marketing resources, webinars, and partner-related updates.

Access to the Partner Hub is provided by your Partnership Manager.

If your company is already working with Sumsub through the partnership program, your manager can help enroll you and your team.

Inside the Hub, partners can access:

• Partner onboarding and certification courses

• Sales and marketing materials

• Deal submission flows

• Product and partner webinars

• Program updates and additional enablement resources

New materials and updates are added regularly.

If you’re experiencing any issues accessing the Partner Hub, please first contact your Partnership Manager.

If you are unsure who your manager is, or need additional assistance, you can always reach out to: [email protected]

For any questions related to the Partner Hub, please first reach out to your Partnership Manager.

If you need additional assistance, you can also contact us at: [email protected]

We’re always looking to improve! If your experience wasn’t what you expected, we want to hear about it and make things right.

If you have a concern or would like to share feedback, please refer to our Complaints Policy and Procedure for details on how we handle these cases.

Once you've reviewed the guide, you can reach out to us directly at [email protected]. Please include the course name and any relevant details so we can look into it for you.

Still have questions or need technical assistance? Our team is here to help you get the most out of your learning experience.

If you need support with Sumsub Academy, please reach out to us directly at [email protected].

To help us resolve your issue faster, please include your account email and the name of the course you are currently taking.